FAQs
Please note: Expect delays. We're currently moving warehouse. Any orders placed will be dispatched after April 4th. Thank you for your patience and understanding during this transition
I'm having troubles at the checkout page, how can I resolve this?
There are a few reasons why you might be having issues when at the online checkout.
1. As our website shows available stock across all our retail stores, if items are not available at our warehouse you will only be able to click and collect. If you'd prefer delivery, our online customer service team can easily arrange a manual order for you and for the items to be transferred to our warehouse for delivery. Simply email estore@papaya.com.au with the specific items you'd like to order and your delivery address.
2. All furniture & heavy items require us to obtain a specialised freight quote for your delivery, so you will not be able to checkout through the website with these items. Please email estore@papaya.com.au with the specific items you'd like to order and your delivery address.
3. At the checkout page, make sure you have entered your full shipping address for your shipping method to appear. If still no shipping method appears to select, it is likely you're experiencing one of the issues mentioned above. Please contact us at estore@papaya.com.au to assist you in placing your online order.
How much will it cost to deliver my order?
Papaya offers flat-rate shipping anywhere in Australia based upon the weight of your parcel or parcels. Delivery costs are calculated and displayed in the shopping cart, except for large items that will need to be quoted for. The standard delivery fee is calculated by the size and weight of the items, plus the delivery location.
For more information please visit the Shipping & Returns page.
How long will it take for my order to arrive?
How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner than this.
The following is a guide to estimated shipping times in Australia:
- East coast capital cities: 5-7 days
- Adelaide, Darwin & Perth: 7-10 days
- Tasmania: 7-10 days
- Regional Centres: 7-10 days
- Remote locations: (Includes mining settlements in remote areas): 7-10 days
- Australian Territories: (Includes Norfolk Island, Christmas Island and the Australian Antarctic Territory): 9-13 days
These shipping times take into account the time it takes to pick, pack and send the item via eParcel.
Where does Papaya deliver to?
Papaya delivers to addresses within Australia. We might be able to arrange postage for small items via Australia Post for international addresses - please email estore@papaya.com.au with your enquiry.
Can you call before delivery?
As the majority of orders are shipped with Australia Post's eParcel service drivers are not able to call prior to delivery. For large and bulky orders including some furniture orders, we utilise a number of national carriers for delivery. In these cases we can sometimes arrange for the driver to let you know when they are 'on approach'. If you need this service please make sure to let us know by putting the request in the 'Special Instructions' box during the checkout process.
What is Papaya's return policy?
We love to know that you're happy, but in cases where you have a problem with an item we ask that you read our Returns Policy before getting in touch with us.
What if I have a question about a particular item?
If you'd like to have more information about a particular product, please contact our Customer Service team via the Contact Us page.
I need to speak to someone, how can I contact Papaya?
Please email estore@papaya.com.au with your contact details, a quick description of your enquiry. Of course, you could always call us on 02 8571 7777.
I have a wholesale enquiry, who do I contact?
If you are or would like to become a stockist of Papaya products, please Click Here to visit our Wholesale page for more details.
I have a trade enquiry, who do I contact?
If you are a designer, stylist etc and would like to use Papaya products, please Click Here to visit our Trade page for more details.
Why do I have to give you my phone number?
Having your contact number can be very handy for our team should we need to get in touch regarding your order. It is also a requirement of some of our shipping partners, including Australia Post. In addition, your phone number is often the most efficient way for us to contact you. We understand that some shoppers do not like leaving a phone number, but you can rest assured that your telephone details will never be used for marketing purposes and absolutely never passed on to any third party.