Due to the larger than usual shipping volumes at
this time of year we cannot guarantee deliveries before Christmas
for orders placed after Sunday14th December. Please note that the
usual shipping time may also be extended or delayed during this
Papaya Head Office and Warehouse will close for
the new year period on 23.12.14 and is due to reopen on Monday 5th
January. Please note there may be delays in our regular shipping
times during this period. Our service team will endeavour to answer
queries and concerns in the order they are received upon their
I HAVE A WHOLESALE ENQUIRY, WHO DO I
If you are or would like to become a stockist of Papaya
products, please Click Here to visit our Wholesale page for
HOW DO I CONTACT THE MANAGER OF THE
You can contact the e-store manager by emailing him at firstname.lastname@example.org. He can
help you with product enquiries, shipping information, or personal
assistance with papaya online. Please include return contact
information with your enquiry including, if possible, a daytime
contact telephone number.
WHY IS THE WHOLE CATALOGUE NOT AVAILABLE
IN THE E-STORE?
We would love to be able to offer our entire catalogue of
products online, however due to shipping restrictions, item sizes
and fragility, some items are not offered online. We are working
hard to add more and more of our products to the e-store over time
however, so check back often to see if your favourite item has
As we plan our collections in advance of some seasons you may
find items in the catalogue that are due into stock in the near
future. To find out the expected time of arrival on those items, or
to enquire about having a non-listed item shipped to you, please
contact us at email@example.com and we will look into your
Where possible we may recommend a local stockist who can help
you with an item.
WHAT IF I CAN'T SEE THE PRICE ON AN
Some of our products are grouped together into ranges with
variations in size, colour or style available. If a price is not
displayed on an item it may mean that alternate items in the range
are priced differently. To view the price of a particular item in
the range simply make a selection from the options box. The page
will refresh to display the selected item's price.
HOW DO I GET GIFT WRAPPING FOR MY
Gift wrapping is available as an optional extra for any purchase
made at www.papaya.com.au. You need to select and add gift wrapping
before going through the checkout. Visit the Gift
Wrapping department and add your selected gift wrapping option
to your cart. You can adda personal message during the checkout
I ONLY SEE A PAYPAL
OPTION, HOW DO I PAY BY CREDIT CARD?
We have chosen a secure PayPal payment system for the e-store.
The PayPal option gives you the choice of paying via your PayPal
account and also by using your Visa or Mastercard.
To use your credit card for a purchase please select the PayPal
payment method during the chockout process - a new window will open
from PayPal where you can select "Pay using a credit card". Once
your details have been Accepted the page will close and return you
the Papaya e-store.
WHY DO I HAVE TO GIVE
YOU MY PHONE NUMBER?
Having your contact number can be very handy for our team should
we need to get in touch regarding your order. It is also a
requirment of some of our shipping partners, including Australia
Post. In addition, your phone number is often the most efficient
way for us to contact you. We understand that some shoppers do not
like leaving a phone number, but you can rest assured that your
telephone details will never be used for marketing purposes and
absolutely never passed on to any third party.
HOW MUCH WILL IT COST TO DELIVER MY
Papaya offers flat-rate shipping anywhere in Australia based
upon the weight of your selected items. For a chart explaining how
much shipping is likely to cost please visit the Shipping
& Returns page.
HOW LONG WILL IT TAKE FOR MY ORDER TO
How long shipping will take depends on where you live. A parcel
can take from 7 to 10 days to arrive at your address, however most
packages will arrive much sooner than this.
The following is a guide to estimated shipping times in
These shipping times take into account the time it takes to
pick, pack and send the item via eParcel.
HOW WILL MY ORDER BE
Most e-store orders will be delivered by Australia Post's
eParcel service. All items are carefully packed in a Papaya branded
shipping box. Large and bulky orders, inlcuding some furniture
pieces, will be delivered using one of our trusted national
shipping services - in these cases your shipping cost may need to
be adjusted however we will always get in touch to confirm any
details with you prior to delivery.
CAN I ORDER BY PHONE OR MAIL?
Yes. Our retail stores are more than happy to help you with a
phone order. Simply phone our team at Bondi Junction 02 9386 9980 or Mosman 02 8571 7799 to
arrange your purchase. Phone orders are sent by standard parcel
post and will not have a tracking number unless you request express
or registered post delivery.
WHERE DOES PAPAYA DELIVER TO?
Papaya delivers to addresses within Australia and to Australian
We expect to offer shipping to more international destinations
in the very near future. If you're visiting us from outside
Australia you can be notified of when we start shipping to your
part of the world. Simply use our Contact Us form to let us know where you are
and we'll make sure you find out when shipping becomes
WHAT HAPPENS IF I'M NOT AT THE DELIVERY
ADDRESS WHEN MY ORDER ARRIVES?
In the event that you are not home for delivery eParcel will
leave a calling card in your mailbox. This card should be taken to
the nominated Post Office marked on the card. You will be required
to collect your article within 7 days of the card being left for
In the event that a parcel is returned to us unclaimed a further
shipping charge may be required by Papaya to re-send the
CAN YOU CALL BEFORE DELIVERY?
As the majority of orders are shipped with Australia Post's
eParcel service drivers are not able to call prior to delivery. For
large and bulky orders including some furniture orders, we utilise
a number of national carriers for delivery. In these cases we can
sometimes arrange for the driver to let you know when they are 'on
approach'. If you need this service please make sure to let us know
by putting the rwuest in the 'Special Instructions' box during the
WHAT IS PAPAYA'S RETURN
We love to know that you're happy, but in cases where you have a
problem with an item we ask that you read our Returns Policy
before getting in touch with us.
WHAT IF I HAVE A QUESTION ABOUT A
If you'd like to have more information about a particular
product, please contact our Customer Service team via the Contact Us page.
I NEED TO SPEAK TO SOMEONE, HOW CAN I
Please email firstname.lastname@example.org with your
contact details, a quick description of your enquiry and the best
time to call you during business hours, and we will get back to
you. Of course, you could always call us on 02 8571 7777.