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Product Care - Lighting
To maintain the natural beauty of your papaya lighting the following simple guidelines are recommended.

For general maintenance and day-to-day cleaning all finishes should be wiped gently with a soft, dry cloth or feather duster. Avoid cleansers with ammonia, bleach or harsh chemicals.

Arabesque artisan lighting pieces require more specific care. Please download the Arabesque lighting care guide for full instructions. Click here to download now.

HOW TO CARE FOR stone furniture

Product Care - Stone Furniture

Stone and concrete furniture should be treated with the same everyday care and attention your timber furniture receives. Protect the surface from extreme heat, scratches and oil marks by using placemats, runners or covers whenever possible.

For the Raphael collection we recommend applying an even coat of paraffin wax every 6-8 months. This will help protect the surface of the table. Rub a small amount in evenly over the entire surface with a soft cloth. Full repair instructions for Raphael can be found in the Care & Repair sheet for the collection - simply click here to download now.



Product Care - Upholstery

Some good basic rules to follow are to avoid direct sunlight, dampness and unusually hot or cold conditions. In addition there are a few points that are important to remember about your new furniture:

Fabric Protection -The best form of fabric protection is prompt attention to spills. Additional fabric protectors may be applied to your upholstered furniture - always check the fabric or furniture information label before applying chemical protectants.

Turn the Cushions -To maintain the shape and comfort of cushions we recommend you fluff and turn cushions regularly. Tip: change the cushions around from one part to another in addition to turning them to promote even usage.

Vacuum -Vacuum your upholstered furniture regularly for general cleaning, to remove surface dust and to prevent dirt from becoming embedded in the fibre. You can also use a brush to gently whisk the dirt away. Make sure to always use a soft bristled brush so that you don't snag the fabric. Tip: prior to vacuuming make sure you check for loose buttons and threads, weak spots in the fabric, or debris that could clog the vacuum. Use a soft brush attachment if you have one (or a lower vacuum pressure setting) and switch to crevice tool for corners or tight spots.

Spot Clean -Blot any spills immediately with a clean folded towel: never rub, but blot gently.  Always test in an inconspicuous area before you use a product for spot cleaning, and check with us if you need a water based or solvent based cleaner. The best advice is to follow the specific care instructions for the fabric on your furniture.

Call a Professional -It is best to have your upholstered furniture professionally cleaned every couple of years or so. We recommend doing this on a regular basis and before the piece becomes visibly dirty.


Product Care - Woven

Wicker, cane, rattan and bamboo furniture require much the same care as timber pieces. Vacuum regularly using a brush attachment and following the direction of the weave to avoid damage to the individual strands. Remove debris stuck between the weave from time to time with a gentle brush.

Try to place your woven furniture away from heaters, fireplaces and other sources of strong dry heat. Avoiding prolonged exposure to direct sunlight will help to protect your new furniture from fading or drying out.

Woven furniture is often crafted with timber or bamboo components such as tops, legs, cabinet doors and drawers; these should be cared for as you would any timber furniture.

HOW TO CARE FOR timber & veneer products

Product Care - Timber

Avoid excessive sunlight, dampness, and unusually hot or cold conditions. Use tablecloths, table runners and coasters to help protect surfaces from scratching. Avoid placing objects like lamps, vases and heavy bowls directly on timber surfaces.

Dust once a week using a soft cloth or similar duster. Polish semi-regularly (6-12 months) with a recommended polish specific to the timber type (cedar, mahogany, teak etc). Always ensure the surface is free of dust before polishing.

Tips - avoid placing hot, wet or oily items directly on the surface as they can leave marks which are difficult to remove. To prevent colour change avoid direct sunlight. If the furniture is in direct sunlight, move items like lamps or bowls regularly to avoid spotting. Never place candles directly onto a timber surface - always use a candle stand or plate.


Product Care - Porcelain

Porcelain is resilient and beautiful but requires some simple care. Always dust gently with a feather duster or soft lint-free cloth like microfiber. For more rigorous cleaning we recommend submerging the item in warm - not hot - water and mild detergent. A ph-neutral soap is best - never use bleach or chemical cleaners. Always wash pieces in a plastic tub/bowl or place rubber mats or towels on the bottom and sides of the sink if it is metal to avoid damage. Never use steel wool or abrasive cleaners - stick to cloth or microfiber. Rinse under warm water and place on paper towel to dry.

Tip - To remove stains and marks from dinnerware dampen a sponge and sprinkle with baking soda - rub very gently to remove the mark.


Product Care - Resin

Resin is a wonderful material for candle holders and accessories however it does require some simple care for longevity. Keep your resin items away from prolonged exposure to strong heat sources like fireplaces. If using a resin item outdoors make sure you bring it inside after. Exposure to the hot Australian sun can cause some resin items to warp or change colour.

Tip - Avoid soaking in water and never use chemical cleaners on the surface.


Product Care - Toys

Most Papaya plush toys will have similar care instructions but it is essential that you check the label sewn into the toy before cleaning. There may be specific instructions for cleaning due to the material or stuffing used.

In general there are several important rules to follow - hand wash only in warm water using a mild detergent. Do not use bleach or detergents containing bleach. Do not tumble dry - place on a towel in a well-ventilated area or covered outdoor area to dry. Check regularly. Papaya toys are not suitable for dry cleaning or ironing.


Product Care - Candles

The first burn is the most important as it sets up the structure for future burns. A good rule is to allow the candle to burn until the melted wax is just at the edge of the container/jar - then extinguish and allow to cool and harden overnight. For candles that are not in a container extinguish just prior to the wax reaching the sides. For large candles we recommend an initial burn of 1 hour for every 2.5cm of diameter.

Always burn your candle in a candle holder or on a heat resistant surface. Keep it out of drafts or breezes to extend the burn time. It is recommended that after burning for 4 hours candles be extinguished, allowed to cool for a further two hours and trimmed before relighting.

Wick Trimming - We suggest trimming the wick after every 4 hours of burning. To trim, extinguish the flame, let the candle come to room temperature, and trim the wick to 4mm before relighting.

Storage -  Always store candles in a cool, dark and dry place. Slim dinner candles should be stored flat to prevent warping. Avoid exposing the candle to direct sunlight for prolonged periods.

Cleaning -  remove dust or fingerprints by gently rubbing the surface with a piece of nylon or a soft lint-free cloth.

Tip - To get the most out of your scented candles allow the entire top layer to become a pool of liquid wax - this will maximise the scent. To prevent smoking when putting the candle out we recommended using a candle tool to dip the wick in the melted wax.

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