SHIPPING FROM OUR E-STORE
Papaya offers flat-rate shipping anywhere in Australia based
upon the weight of your parcel or parcels.
How long shipping will take depends on where you live. A parcel
can take from 7 to 10 days to arrive at your address, however most
packages will arrive much sooner than this.
The following is a guide to estimated shipping times in
These shipping times take into account the time it takes to
pick, pack and send the item via eParcel.
Shipping to New
Unfortunately we cannot currently ship
large orders to New Zealand. However, for some smaller
orders/single items we can advise a reasonable shipping cost.
Please contact firstname.lastname@example.org listing the goods you intend to
order and your address for a shipping quote.
You should receive a tracking number from our shipping partner -
eParcel by Australia Post. Use the directions on the email or
notification to track your package. This tracking service is
provided and managed by eParcel.
To track your parcel now please visit http://auspost.com.au/track/
In the case of some larger items we may choose to ship with an
alternate shipping provider.
E-STORE EXCHANGE & RETURNS
We pride ourselves on creating beautiful products made with
care. If you need to request a refund, return or exchange we ask
that you take the time to read this returns policy.
Please do not send item(s) back to Papaya without first
contacting our ecommerce team. Contact Papaya customer
Phone: +61 2 8571 7777
Mail: Attn: eStore Manager, Papaya Homewares unit 2,59 Denison
Street, Camperdown 2050 NSW Australia
Included with your request must be the following
Please do not return the items by post
or courier until we have replied or spoken to you. We have return
options that may be easier and more secure than standard return
If your goods arrived damaged please let us know as soon as
possible. Damage goods returns must be requested within 7 days of
receiving your purchase. Once the return is approved we'll organise
a pick-up where possible.
In the case of damaged or faulty goods a photograph of the item
can help us determine the best way we can help you. Please include
one when you email or write to us.
RETURNS FOR CHANGE
We encourage you to choose carefully from our collection.
Remember that we're always here to help you find the right item and
we're happy to talk to you about what would be best for your
Returns for change of mind must start within 14 days of the date
of shipment. Please note Papaya may not offer a refund for change
of mind returns, however we may offer a credit voucher or exchange.
The exchange or credit will not include shipping and handling
charges, and these could be charged at the time of return or
deducted from a credit voucher or exchange value should we decide
to offer one. The exchange or credit will be issued when the goods
are received by Papaya in original condition, including product
packaging where applicable.
Where an item may not be suitable (eg. incorrect size) please
contact our customer service team via the Contact Us page for
Should you wish us to supply a return postal voucher - this will
make it easier to return the item to us - a shipping cost will need
to be paid, and the parcel taken to your local post office or post
shop for postage. For small items and some articles under 2kg the
cost will be $15 per parcel. For larger, bulky items or articles
over 2kg the return shipping cost will be $20. Items are not
usually collected from you unless by special arrangement.
Collection of parcels incurs and additional charge of $6.95 for the
driver to come to you.
Purchases where a Change of Mind return is expressly not
Papaya will not accept the return of items from the following
categories for a change of mind return under any circumstances:
These products can still be returned if they are faulty, not fit
for purpose or the product is significantly different from the
published sample or description.
Papaya will accept product returns and provide you with an
exchange voucher, refund or repair where:
Papaya may elect to return the product to the manufacturer's
repair agent to determine the nature of the problem. Papaya
reserves the right not to offer an exchange voucher, refund or
repair where the item fault is a result of misuse, poor storage or
For incorrect item replacements, Papaya must be notified within
14 days of receipt of the goods in order for a refund/exchange to
occur. To arrange for return/replacement of the incorrect item
please contact the ecommerce team using the methods outlined above.
Refund/exchange in these cases is at the discretion of Papaya.
Papaya reserves the right to assess the condition and age of
returned goods prior to providing a repair, exchange or refund.
This may result in a repair, exchange or refund being refused.
Goods presented for repair may be replaced by new or refurbished
goods of the same type rather than being repaired. New and/or
refurbished parts may be used to repair goods.
Claims for compensation or reasonable expenses incurred in
returning your purchase should be addressed to our customer service
team at the address on our contact page and need to be accompanied with
Refund, credit and exchange values do not
include the cost of shipping the goods to or from the
Papaya products come with guarantees that cannot be excluded
under Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major